Intra Energy Limited:
STANDARD TERMS AND CONDITIONS OF BUSINESS
By agreeing to have Intra Energy Limited perform any installation or servicing work, you acknowledge that you are entering into a legally binding contract with Intra Energy Limited, Company number: 08874417 (or one of our Approved Subcontractors), whose registered office address is Fairgate House, 205 Kings Road, Tyseley, Birmingham, United Kingdom, B11 2AA. This contract is for the supply and installation of goods and services to improve home energy efficiency, including boiler replacements, annual servicing, and insulation services.
Goods and services provided by Intra Energy Limited are subject to the following terms and conditions. It is crucial that you read these terms carefully before signing, to fully understand your rights and obligations.
Intra Energy Limited is a Green Deal Approved Installer, Registration ref: STRI10331, and a Gas Safe Registered business, Registration ref: 559878.
1.0 CONFIRMATION OF GOODS AND SERVICES/PRICE AND PAYMENT
1.1 Confirmation of Goods, Services, and Price: Intra Energy Limited typically conducts a residential site survey at your home to confirm the feasibility of supplying and installing the goods and services. Based on this survey:
- (a) If it becomes apparent that supplying the goods and services would be unsafe or otherwise inadvisable, Intra Energy Limited may cancel this contract without liability, and refund any deposit or amount paid in advance.
- (b) If any changes to the goods and services or the price payable are required, these changes will be subject to your written agreement. If you do not accept the proposed changes, you may cancel this contract and receive a refund of any deposit or amount paid in advance. For orders covered by our Fixed Price Quote policy, variations may still be necessary. If the price changes due to scaffolding costs exceeding £425 or asbestos removal costs, these changes will also require your written agreement. If you do not accept these changes, you may cancel the contract and receive a refund of any deposit or amount paid in advance.
1.2 Specification of Goods and Services: All goods supplied will match the specifications provided by Intra Energy Limited and be of satisfactory quality and fit for purpose. All installations and services will be performed with reasonable skill, care, and diligence. Intra Energy Limited may make reasonable changes to the specification of any goods or services to ensure compliance with applicable laws or codes of practice, provided these changes do not reduce the standard, quality, or performance of the goods or services or place you at a disadvantage.
1.3 Deposit: Intra Energy Limited will not deliver any goods or perform any services until you have paid the full costs for private works or any due contributions for partially Government Funded measures. Payments must be made at the point of handover and completion of the installation measure, either in cash to the installation operative, via BACS payment through your bank, or using card payment facilities if required.
1.4 Payment: The balance of the price is payable immediately upon delivery and installation of the goods and/or completion of the services in accordance with this contract. You must not unreasonably withhold or delay confirmation that the goods and services have been delivered and performed to your satisfaction.
1.5 Credit Agreements: If you have entered into a credit agreement with a finance provider introduced by Intra Energy Limited, you will need to enter into a separate agreement with that provider, and the funds will be paid directly to Intra Energy Limited. If you withdraw from the credit agreement under the Consumer Credit Act 1974, you will still be responsible for paying the outstanding balance of the price payable under this contract.
1.6 Ownership of Goods: All goods supplied remain the property of Intra Energy Limited until fully paid for. This retention of ownership does not affect any claim Intra Energy Limited may have against you for overdue payment.
1.7 Replacement of Existing Boiler under ECO Scheme: If your existing boiler is replaced under the ECO Scheme with partial Government funding, Intra Energy Limited reserves the right to remove the old appliance, redundant pipework, and old tanks as part of our scrappage scheme. This prevents the old appliance from being re-installed elsewhere, preventing fraudulent grant claims. Intra Energy Limited retains the right to dispose of these materials in an environmentally approved manner under Upper Tier Waste Carrier License no: CBDU68943.
1.8 Late Payments: If you fail to pay any amount owed to Intra Energy Limited on time, Intra Energy Limited may suspend further deliveries of goods and/or services (including warranty repairs) until all overdue amounts are paid. Interest on late payments will be charged daily at 2% above the base lending rate.
1.9 VAT: Intra Energy Limited is entitled to adjust the price payable to reflect any changes in the VAT rate.
2.0 UTILITY SUPPLIES AND GAS SAFETY
2.1 Utility Supplies: You are responsible for ensuring your home has a safe electricity and adequate natural gas supply connection and associated meters before Intra Energy Limited commences work (excluding gas for oil-fired boilers, where you must ensure a connection to a suitable oil tank). Arranging such supply connections and meters is not part of the services provided by Intra Energy Limited.
2.2 Gas Safety: Intra Energy Limited can only connect appliances to safe gas supplies. On the installation day, a gas soundness test will be performed. If a leak or defect is identified, the gas supply will be condemned until made safe. This work is not included in the contract price but can be undertaken by Intra Energy Limited for an additional fee. Alternatively, you can hire another Gas Safe registered engineer. If the work is delayed or you decide not to proceed, Intra Energy Limited may cancel this contract without liability, refunding any deposit or amount paid in advance.
3.0 DELIVERY DATES
3.1 Delivery Dates: Dates for delivery/performance of goods and services are estimates. Intra Energy Limited is not liable for minor delays or failures beyond its reasonable control (e.g., adverse weather, staff illness, market shortages of parts).
3.2 Termination due to Delay: You may terminate this contract without reason and at no cost before delivery of the goods and during a limited period afterward (see point 9.2 for details). If Intra Energy Limited fails to deliver the goods and complete the services by agreed dates (and the delay is not due to your breach or circumstances beyond Intra Energy Limited’s control), you may request in writing that delivery and services be completed within a reasonable time. If not completed within that period, you may terminate the contract due to breach.
4.0 ACCESS TO YOUR HOME AND LIABILITY FOR DAMAGE
4.1 Access to Your Home: You must provide free access to your home for Intra Energy Limited to deliver goods and carry out services, including access to water, electricity, and gas. Necessary licenses, permits, or authorizations (e.g., listing building consents) must be secured in advance.
4.2 Damage to Goods: Once goods are delivered to your home, you are liable for any loss or damage unless caused by Intra Energy Limited or during a reasonable inspection of the goods to confirm compliance with the contract.
4.3 Working Hours: Intra Energy Limited usually works during standard hours on weekdays but may work outside these hours at its own expense to complete work promptly. If you request work outside standard hours, charges may apply.
4.4 Suspension of Work: If work is suspended or delayed at your request or due to your breach of contract (e.g., failure to arrange gas/electricity supply), Intra Energy Limited may charge additional costs incurred due to the suspension or delay.
4.5 Damage to Your Home: Intra Energy Limited accepts liability for foreseeable damage caused by its breach of contract but not for minor/cosmetic damage necessary to perform services (e.g., plasterwork, paintwork, decorations). Intra Energy Limited is not responsible for burying pipework, permanently finishing cuts or holes, matching special floors, or re-laying glued or nailed carpets. Responsibility for making good any damage is limited to the terms outlined.
4.6 Liability for Structural Defects: Intra Energy Limited is not liable for damage caused by structural defects in your home unless:
- (a) The damage is due to a breach of contract by Intra Energy Limited.
- (b) The defect or weakness should have been apparent upon a reasonable visual inspection before commencing work. Intra Energy Limited is not required to perform detailed structural surveys or inspect non-visible parts.
5.0 DISPOSAL OF HAZARDOUS MATERIALS
5.1 Removal of Non-Hazardous Materials: In the provision of our Services, Intra Energy Limited will undertake the removal of non-hazardous waste items from your premises (such as old boilers), which will subsequently become the property of Intra Energy Limited upon removal. However, it’s important to note that our Services do not encompass the removal of hazardous materials (such as asbestos) from your premises, which may not have been reasonably identifiable during a standard visual inspection of the area where the Services are scheduled to be performed, prior to your acceptance of the Order Form.
5.2 Disposal of Hazardous Materials: In the event that hazardous materials are discovered at your premises subsequent to our initial inspection, Intra Energy Limited may, at its discretion, agree to remove them for you for an additional pre-agreed charge. If such agreement is not reached, it is your responsibility to engage and cover the expenses of a specialized contractor to promptly remove these hazardous materials. In such instances, Intra Energy Limited reserves the right to suspend further services until the hazardous materials are safely removed, and you provide a “site clearance for reoccupation” certificate issued by your contracted specialist.
5.3 Delays in Hazardous Materials Removal: Should there be any significant delays in arranging for the removal of hazardous materials from your premises, or if you refuse to address their removal, Intra Energy Limited reserves the right to terminate this contract. In such cases, you are liable to compensate Intra Energy Limited for the portion of the overall price reflecting the Goods and Services already provided by Intra Energy Limited prior to termination.
6.0 INTRA ENERGY LIMITED’S OBLIGATIONS TO YOU
6.1 Intra Energy Limited’s Liability for Death or Personal Injury: Intra Energy Limited assumes full liability for any death or personal injury resulting from its negligence, breach of contract obligations, or any other acts or omissions on its part. Limitations on Intra Energy Limited’s liability, as outlined in this contract, do not apply to claims for death or personal injury resulting from its actions.
6.2 Other Responsibilities of Intra Energy Limited to You: In the event of any breach of its obligations towards you, Intra Energy Limited accepts responsibility for any resulting loss or damage reasonably foreseeable at the time of agreement. However, Intra Energy Limited disclaims responsibility for loss or damage not directly resulting from its breach, loss of earnings, or circumstances beyond its control. Additionally, Intra Energy Limited is not liable for loss or damage resulting from your breach of contract obligations or unforeseeable events beyond its control.
6.3 Opportunity for Intra Energy Limited to Rectify: If you suffer any loss or damage for which Intra Energy Limited is responsible, you must provide Intra Energy Limited with a reasonable opportunity to rectify the issue. Failure to do so may absolve Intra Energy Limited of responsibility for the loss or damage incurred.
7.0 MODIFICATIONS TO TERMS AND CONDITIONS AND TRANSFER
7.1 Modifications to Terms and Conditions: Any modifications to these terms and conditions require mutual agreement between you and Intra Energy Limited, except in specific circumstances where unilateral changes may be made by Intra Energy Limited as detailed within the contract.
7.2 Transfer of Rights and Obligations: Intra Energy Limited reserves the right to assign or subcontract its rights and obligations under this contract, provided such actions do not prejudice your rights under the contract.
8.0 WARRANTIES
8.1 Gas Boiler Warranty: All gas boilers supplied by Intra Energy Limited come with a manufacturer-backed parts and labor warranty. This warranty covers the repair of any faults occurring during the warranty period following installation, subject to the specified terms and conditions.
8.2 Installation Warranty: Intra Energy Limited provides a 24-month installation warranty for all parts installed by our team.
8.3 Timers and Controls: Post-installation, the relevant manufacturer’s warranty period applies to timers and controls.
8.4 Radiators and Towel Rails: Manufacturer’s warranties for radiators and towel rails are provided post-installation.
8.5 Notification of Warranty Claims: You are required to promptly notify Intra Energy Limited of any warranty claims upon becoming aware of a fault or issue, using the contact details provided in the warranty pack.
8.6 Warranty Conditional upon Annual Service: To maintain the boiler warranty, you must arrange for an annual safety inspection and service during each year of the applicable warranty period. The cost of these services is not included in the contract price.
8.7 Retention of Gas Inspection Records: If another supplier carries out the inspections and services, you must ensure they are Gas Safe registered and retain documentation as evidence. This documentation may be requested by Intra Energy Limited or the boiler manufacturer.
8.8 Boiler Operation: To maintain warranty coverage, you must operate the boiler in accordance with the manufacturer’s instructions.
8.9 Exclusions from Warranty Claims: Certain exclusions apply to warranty claims, including failure to comply with maintenance obligations, deliberate damage, damage caused by external factors, and variations in water flow rates.
8.10 Exclusion of Existing System: The warranty only covers newly installed components and does not extend to your existing central heating and plumbing system or drains.
8.11 Shower Connections: Intra Energy Limited does not guarantee compatibility between your new boiler and existing showers.
9.0 TERMINATION OF CONTRACT
9.1 Unless terminated earlier according to its provisions, this contract will automatically terminate upon expiration of the applicable warranty period. Termination does not affect liabilities arising before termination.
9.2 Cancellation: You have the right to cancel this contract within a cooling-off period of up to 14 days after delivery or supply of the Goods, provided they have not been installed. If cancellation occurs after delivery but before installation, charges may apply for Goods or Services already delivered. If Goods have been installed, specific provisions apply for return and potential charges.
